Scenario · Tourism and experiences
A booking can start long before the guest arrives.
A scenario designed from Lanzarote, but applicable to any tourism business: pre-trip inquiries, availability and coordination before arrival.
Whoever asks about an experience or booking usually does so before arriving, sometimes from another time zone, and expects a quick response to decide.
How it's solved
Pre-trip inquiry
CONNECT / VOICE responds
Checks availability
Booking
Confirmation
Pre-arrival instructions
What it can do in this scenario
Answer inquiries before the guest arrives
Check real availability of the experience or service
Confirm the booking and send pre-arrival instructions
Handle changes when the guest's plan changes
Can be configured to converse in several languages depending on the model and architecture used
SistemaThe request is special, or the guest asks to speak with a personHuman handoff
¿Y si necesita una persona?
Definimos cuándo puede actuar y cuándo debe pasar la conversación o tarea a tu equipo. Cómo se decide.
What changes
Before
Inquiries that arrive at any hour and wait until someone sees them.
After
A system that can respond before the guest arrives, confirm the booking, and coordinate what's needed ahead of the experience.