Solutions · Operations
There's work no one should keep doing by hand.
It's not a problem of your team's effort — it's a problem of where that effort is being spent. Copying a piece of data from one place to another shouldn't take up the time of someone with judgment.
- Copying data from one document into another system
- Manually classifying emails or requests
- Downloading, renaming and saving files one by one
- Logging the same information in several places
- Chasing the status of something that should already be done
How it works today → what changes
How it works today
Email
PDF
Person opens and reads
Copies by hand
ERP / CRM
With STEAMNODE
Information arrives
OPS interprets
Extracts
Classifies
Updates
Creates task
Notifies
Example
incoming_request.pdf
Example of how it works
Interprets
Extracts
Classifies
Updates
Creates task
Notifies
What it can do
Interpret the incoming request
Extract the relevant data
Classify by type or priority
Update the corresponding system
Create the task that's needed
Notify whoever needs to act
SystemThe case doesn't fit the defined rulesHuman handoff
What if it needs a person?
We define when it can act and when it must hand the conversation or task over to your team. How it's decided.